GOT A MESSAGE FROM US?
Chargetree follows up unpaid invoices for businesses in NSW, Victoria and Queensland. If we’ve emailed, texted, called or written to you, a business you’ve dealt with has asked us to follow up an invoice they say is overdue. This page explains how to check the message is real and what you can do next.
Why we’ve contacted you
A business has given us the details of an invoice they believe hasn’t been paid. Our messages name that business and the invoice, so you can check it against your own records.
How to check a message is really from us
Our messages name the business you owe and the invoice number.
We will never ask for your passwords, bank logins or one-time codes.
Card payments are processed by Stripe.
If you’re unsure, email support@chargetree.co before you pay and we’ll confirm whether the message came from us.
Your options
If you want to
What happens
Pay in full
Pay by card, Apple Pay, Google Pay or direct debit. The business is told and the follow-ups stop.
Pay in instalments
Ask for a payment plan you can manage, then pay on that schedule.
Get help with hardship
Tell us your situation. We pause contact and let the business know.
Dispute the invoice
Tell us what’s wrong with it. We pause contact and pass your dispute to the business to sort out.
Tell us it’s already paid
Send the payment date and reference and we’ll check it with the business.
See payment options, or how to dispute an invoice.
If you’re in financial hardship
If you can’t pay right now because your income has dropped or your circumstances have changed, tell us. We’ll pause contact while an arrangement is worked out with the business.
Free, confidential financial counselling is available from the National Debt Helpline on 1800 007 007, and from the Small Business Debt Helpline on 1800 413 828 if you’re a sole trader or run a small business.
Your rights
Debt collectors in Australia have to follow consumer law and the ACCC/ASIC Debt Collection Guideline. That rules out harassment and misleading statements about what will happen if you don’t pay, and it limits when and how often we can contact you. See what debt collectors can and can’t do and how we collect.
Frequently asked questions
Is Chargetree a scam?
No. Chargetree Pty Ltd (ABN 56 671 867 137) is a Sydney-based debt collection service. If you’re not sure a message came from us, email support@chargetree.co before you pay or share any details.
Why is Chargetree contacting me and not the business?
The business has asked us to follow up the invoice for them. If you’ve already agreed something with the business directly, tell us so we can update our records.
What if I don’t recognise the invoice?
Reply to our message or email support@chargetree.co and tell us what you don’t recognise. We’ll pause contact and ask the business to send you the invoice and supporting details.
Need more time to pay?
Tell us what you can manage. We’ll pause contact while a plan is agreed with the business.
