Payment Options

No, Chargetree doesn't offer discounts or settlement offers on overdue invoices — the full amount owing reflects what's due for work already completed. If you're unable to pay the full balance right now, you can make a part payment through the portal linked in your reminder, and if you're facing genuine financial hardship, contact us at support@chargetree.co quoting the invoice number and business name to discuss a structured payment plan.

Your invoice balance and the original business details are included in every reminder email or SMS Chargetree sends, and an updated balance appears in any payment confirmation once you've started paying. If you can't locate this information, contact us at support@chargetree.co quoting the details that you have and we'll confirm the outstanding balance and business details.

If you can't find any emails from Chargetree, search your inbox for "Chargetree" or the name of the business you owe, and check your spam or junk folder as a first step. If you still can't locate it, contact us at support@chargetree.co with the business name and we can confirm what's been sent and resend it if needed.

If you can't afford the minimum instalment on a Chargetree payment plan, contact us at support@chargetree.co quoting the invoice number and business name to discuss a revised arrangement — we would rather adjust the plan to something realistic than have it lapse altogether.

A card payment through Chargetree usually clears fastest, while bank transfers can take a few business days to reconcile against the invoice. If it's taken longer than that and the invoice still shows as outstanding, contact us at support@chargetree.co with the invoice number, business name, your payment date and reference number.

Yes, you'll typically receive an email confirmation after making a payment through Chargetree, showing the payment amount and your updated balance. If you paid and didn't receive confirmation, contact us at support@chargetree.co quoting the invoice number, payment amount and business name so we can check the payment status.

Yes, you can make a part payment through Chargetree instead of paying the full amount in one go. The payment portal linked in your reminder lets you pay any amount towards the invoice, so you're not locked into an all-or-nothing payment if it suits your cash flow better to pay in stages. If you're experiencing genuine financial hardship and can't manage even a part payment, contact us at support@chargetree.co quoting the invoice number and business name to discuss a structured payment plan.

Chargetree supports card payments, Apple Pay, Google Pay, and PayTo (Pay by Bank), though the exact methods available depend on the business you're paying. You'll see the available options when you click through to the payment portal from your reminder.

A scheduled Chargetree payment made by card typically processes instantly, while bank transfers and other methods can take a little longer to clear depending on your bank's processing times.