About your Invoice

Yes, your bookkeeper or accountant can deal with Chargetree on your behalf. Let the business that issued the invoice know someone else is managing it for you, or have your bookkeeper or accountant contact us directly at support@chargetree.co, quoting the invoice number, the business name, and the full name of the invoice recipient so we can action it promptly.

Ignoring a Chargetree payment reminder won't make the overdue invoice disappear, and the longer it sits unresolved, the more problematic it will become. Under the ACCC and ASIC's joint debt collection guideline, contact frequency stays reasonable — generally no more than three times a week or ten times a month — so reminders won't escalate into harassment, but they also won't stop until the invoice is resolved. If there's a genuine issue, the fastest fix is contacting us at support@chargetree.co quoting the invoice number and business name so we can help sort it out.

Whether an overdue invoice affects your credit score in Australia depends on the business you owe and whether they report B2B commercial debt to a credit bureau — not on Chargetree itself. Chargetree recovers B2B commercial invoices for work already completed, not consumer credit, so reporting practices vary by creditor. If you're concerned about a credit file impact, contact us at support@chargetree.co quoting the invoice number and business name and we can advise.

A genuine Chargetree email will always reference the actual business you owe an invoice to, the specific invoice number, and the amount due — and will never ask for full card details by email or text. If an email looks suspicious or doesn't match an invoice you recognise, don't click any links; instead, contact Chargetree at support@chargetree.co quoting the invoice number and business name and we'll verify it for you.

All emails from us will have the domains:

• @invoice.chargetree.co

• @mail.chargetree.co

• @reminder.chargetree.co

• @chargetree.co

Payment links will always be from the domain: https://pay.chargetree.co

Chargetree is not a traditional debt collection agency — it's an Australian-owned payment recovery service engaged by small businesses to chase overdue invoices on their behalf for work already completed. We don't buy debt or work on commission; the business that issued your invoice has engaged Chargetree to follow up professionally. Every communication references the actual business, invoice number, and amount owing, so you can verify it's genuine.

You received a payment reminder from Chargetree because a business you owe money to for completed work has engaged Chargetree to help recover an overdue invoice. Chargetree is an Australian payment recovery service that small businesses use to chase outstanding invoices for goods or services already delivered — the reminder relates to a real invoice from a business you've worked with, referencing the actual invoice number and amount owing.