Disputing an Invoice

If you can't afford to pay an overdue invoice right now, contact us at support@chargetree.co quoting the invoice number and business name and explain your situation rather than going quiet. Most Australian small businesses using Chargetree would rather set up a payment plan with you than leave the invoice unresolved, and a short conversation now is far easier than a harder one later.

If you've already paid an invoice but are still getting reminders, it's usually because the payment hasn't yet reconciled against the invoice in our records — bank transfers in particular can take several business days to match up. If it's been more than a week since you paid and reminders continue, contact us at support@chargetree.co with the invoice number, business name, your payment date and reference number so we can check it against our records.

If you receive a Chargetree reminder for an invoice that isn't yours, or the amount doesn't look right, contact us at support@chargetree.co quoting the invoice number, the business name, and your full name as the recipient, and we'll pause the automated reminders while it's investigated. You can also reach out to the business directly using the details on the original invoice if you'd prefer to resolve it with them first.