Support Resources

Your safety comes first. If you're in immediate danger, call 000. For support and safety planning, 1800RESPECT (1800 737 732) is a free, confidential national helpline available 24/7. If a payment reminder is adding to a difficult situation, contact us at support@chargetree.co and let us know — we can pause communications while you get the support you need.

If an overdue invoice is one of several financial pressures you're juggling, start by listing what's owed and to whom, then prioritise based on urgency. A part payment through the portal linked in your reminder is often the quickest way to reduce what's outstanding on this invoice specifically, and if that's not manageable, contact us at support@chargetree.co to discuss a structured plan. For broader support, the National Debt Helpline and Moneysmart (run by ASIC) both offer free, independent guidance for individuals, while the Australian Small Business and Family Enterprise Ombudsman supports business owners specifically.

Dealing with an unexpected payment reminder can feel stressful, whether you're a business managing cash flow or an individual working through your own finances — and you're not alone in finding it overwhelming. The most useful first step is usually communication: contact us at support@chargetree.co to discuss a part payment or structured arrangement, or speak with a free financial counsellor if the pressure extends beyond this one invoice. The National Debt Helpline (1800 007 007) offers free, independent financial counselling to anyone in Australia.

If you're in the process of declaring bankruptcy or insolvency, contact us at support@chargetree.co as soon as possible, quoting the invoice number and business name. If you've engaged a registered trustee or solicitor to represent you, include their contact details so we can liaise with them directly about the invoice rather than continuing standard reminders.

If you're unhappy with how a payment reminder or invoice has been handled, email us at support@chargetree.co quoting the invoice number, business name, and your full name, and outline your concern — we'll review it and respond. If your complaint relates to the underlying invoice itself rather than how it's being followed up, the business you owe is also worth contacting directly.